MIS604: Requirements Elicitation Report Assignment Help
Question
MIS604: This assignment requires the students to read a case study and develop a report incorporating a requirements elicitation plan for the company mentioned in the case study. The report should entail a strategic analysis for the company, plan detailing stakeholder engagement, and and an elaboration on the elicitation methods which should be used.
Case Study
The assignment requires the student to imagine themselves in the role of business analysts at Doordash company, which is the organisation mentioned in the case study. Our experts have conducted a comprehensive research for the market, community, the platforms of competitors, and the trends relating to current technological advancements to enhance the experience of the customers in order to write this report.
Solution
The solution is divided into three sections- An introduction, a discussion and a concluding section. The discussion section is further elaborated under three sub-sections- Strategic analysis, stakeholder engagement Plan, and the elicitation activity plan.
Firstly, a brief introduction is provided. Our experts have written a brief account of the DoorDash company, the present challenge faced by the company, and how the report will approach this challenge through the elicitation action plan.
Introduction
Working as Business Analyst for DoorDash, the primary aim for this report is to present an elicitation plan to gain insights into varied facets of Requirements Engineering. Founded in 2013, DoorDash is a technology organisation that connects the consumers with favourite local businesses in 27 countries (DoorDash, 2023).
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Discussion
PESTLE Analysis
The discussion part of the assignment begins with a strategic analysis for the case. Our experts have undertaken a PESTLE analysis to highlight the aspects which might influence the company.
Additionally, according to the assignment, experts have also proposed one CSF and three corresponding KPIs for the strategy evaluation of the company, some parts of which you can read below.
From the above table 1 (appendix 1), it can be outlined that concerning political and economic reforms owing to the high revenue generated by Online Food delivery market, the industry is being regularized. The revenue for Online Food Delivery Market is projected to reach US$10.10bn with the largest segment being grocery delivery (Statista, 2023). The higher growth and opportunities are presented with Australia’s vision to be a digitalised economy (Australian Government, 2022).
Consumer choice and convenience is a driver present within the food sector that drives the social cultural need for online food delivery platforms (Bates et al., 2020). Having a platform for accessing multiple foodservice and premium outlets through apps in comparison to traditional food outlets, serves as a driver for DoorDash (Frederick & Parappagoudar, 2021). Since most consumers are young using DoorDash for convenience, an opportunity that DoorDash can tap is through marketing and promotion where healthy food can be promoted to overcome the social challenge of obesity in Australia (De Paula Farias et al., 2019). For this, choice architecture techniques can be used by the app to offer healthy items and restructure the menu to form healthy alternatives (Chan et al., 2021). This can help DoorDash to create a competitive edge.
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Stakeholder Engagement Plan
The next part in the discussion section requires a stakeholder engagement plan to identify the different stakeholders, their powers and interest, along with its reasoning. Our experts make sure that these aspects are presented properly in the form of tables. These include a list of stakeholders, and a power/interest table.
Justification of interest of stakeholders
Role of a business analyst is to enable change with clear understanding of the needs of the stakeholders and then delivering value to ensure success (IIBA, 2017, Blash, 2019). The power and interest of stakeholders as identified from the P/I grid reflects that there are four types of stakeholders. Ones with high power and higher interests are to be closely monitored and kept satisfied (Cadle, et al., 2014). This involves stakeholders like owners, directors, etc who can impact the operational ability of DoorDash. Within this category with medium interest are consumers, employees, drivers, integrated team managers and suppliers who need to be kept satisfied for continuity of business.
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The next part elaborates on an Elicitation Activity Plan for the company. Our experts have proposed four techniques of elicitation.
An Elicitation Activity Plan
Four techniques for elicitation that will be used are:
- Brainstorming
Aim: To solve challenges faced by DoorDash through discussion, generating multiple ideas and solution (Wick, 2019).
Stakeholders involved: Directors, senior managers
Activity process:
In room full of members facilitate brainstorming session to understand the challenges faced by DoorDash and discuss possible ideas or strategies for attaining CSFs and KPIs (Alflen et al., 2020).
- Interview
Aim: To gather information on app glitches that reduces customer satisfaction
Stakeholders involved: Members from IT team and delivery partners
Activity process: Conduct brief interviews with members of IT team and few delivery partners to understand the complexities faced from generating lead to delivering the order (Dwivendi, 2019).
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The last section provides a short conclusion for the assignment, which you can read below.
Conclusion
When initiating a project, it is important to gather data, information related to project and its stakeholders, understand the expectations of the stakeholders, and develop a solution beneficial for all. DoorDash as identified has been facing financial losses due to technical challenges faced by the app leading to reduced customer satisfaction and more complaints.
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