MGT603: System Thinking Written Report Assignment Help
Question
MGT603: This assignment from Torrens University Australia requires the student to assess the issue proposed in the case scenario and apply the system thinking models to solve the problem. The case scenario is based on an emergency room situation in a public hospital setting where the students are supposed to imagine themselves as a part of the operations team of the ER. The issue highlighted through the feedback received from the patients suggests that the wait time needs to be reduced for the ER. The student needs to recognize and analyze the intended and unintended consequences, through which holistic solutions must be suggested to deal with the situation.
Solution
The solution is divided into different sections including an introduction, the body of discussion for the report, a conclusion, and some recommendations on how the situation can be improved. The discussion incorporates a review of the system archetypes based current state Value Stream Map of the emergency department. Additionally, the system archetypes that can hinder the performance are also discussed in detail. Through this analysis, a new State Value Stream Map is proposed which highlights how the wait time in the ER will be reduced. Lastly, the body also includes a discussion about the expected and unanticipated effects of the changed system.
Introduction
The solution begins with a brief introduction of the system thinking report. Keep reading to know how our experts have structured the introduction for the report.
System thinking is a group of skills employed to enhance the capability of understanding systems and predict their behaviors for the purpose of producing desired results. Such skills together work as a system (Arnold & Wade, 2015). It helps in understanding messy problems that are faced by the operation managers. System thinking assists the operation manager in addressing the cause of problems and not just its symptoms (Module 1).
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Discussion
This second section of the report is the main discussion. The three parts of the discussion are highlighted below:
2.1 Analysis of the Current Value Stream Map of the emergency department based on System Archetypes
As mentioned by Leggat and Balding (2017), public hospitals of Australia are incorporated with highly complex systems and involves substantial interaction between the hospital staff and the patients. Such interaction may be delayed owing to the complex and dynamic systems. The National Emergency Access Target (NEAT) also highlights the need of timelessness care in addition to quality treatment by medical organizations to ensure operational efficacy (Staib et al., 2015). For this purpose, it is necessary to analyse the Current Value Stream Map (VSM) based on system archetypes. System archetypes refer to the features which produce problematic behaviors or challenges in systems.
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2.2 Identification and analysis of the system archetypes that may impede performance
For the purpose of addressing the issues faced by the operations department in the hospital, it is crucial to identify and analyse the system archetypes that hampers performance which eventually effects the quality of treatment of the patients in the emergency department.
Application of Eroding Goals:
This archetype resolves the gap between a goal and current reality by either taking corrective action or lowering the goal itself (Module 3). According to Braun (2002), such archetype examines the present behavior which are the result of forecasts that were made in the past.
Application of Shifting the burden:
Under this archetype, a problem is solved only with the application of symptomatic solution which averts the attention from fundamental solutions (Module 3). Braun (2002), mentions that using the symptomatic solution reduces the problem symptom and alleviates the pressure to execute a fundamental solution to the problem. Such archetype undermines the importance of fundamental solutions. Shifting the burden is one of the ways in which management intervention works.
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2.3 Recommended New State Value Stream Map with the desired reduction in patient turnaround time
Value Stream Maps are considered as one of the crucial elements of public hospitals as it allows smooth functioning and efficient decision flow in the Emergency Department (Narke & Jayadeva, 2020). The recommended VSM will focus on reducing patient turnaround time through significant changes in the process of registration and manage the crowd in the emergency department. The recommended VSM brings in a major change in the operations management of Australian Public Hospitals. It seeks to reduce the material flow by only formulating five stages in the process.
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The next section presents a conclusion to the report. Keep reading to know how our experts present a summary of all the important points in the report.
The study provides with an understanding of the operational issues that are majorly faced by the hospitals in Australia in the emergency department. Among the various forms of system archetype, this report inculcates Eroding Goals archetype and Shifting the Burden archetype. The current state Value Stream Map had complications which resulted in overcrowding and increased waiting time among other things. Such issues have been addressed in the modified VSM, which reduces the stages in the material flow thereby promoting effective patient care.
The last section of the report highlights some of the recommendation proposed by our experts to reduce the patient wait time in the ER. Please find a snippet of it below.
Recommendations
The major recommendations or changes that can be incorporated in the Current State VSM are as follows:
- The technology used in the public hospital must be enhanced in order to ensure effective information sharing between nursing staff and the operations team of the Emergency Department. Such information must be complete and verified to avoid any form of issues in the upcoming future.
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