MIS604: Requirement Documentation and Lifecycle Management Report Assignment Help
Question
MIS604: This assignment for Torrens University Australia demands the student to respond to the provided case study by developing a requirements document and a lifecycle management report. This constitutes the second assessment and is informed by the first assessment in which the student was required to write an elicitation report for the same case.
The case study provided in the task file revolves around DoorDash, an Australia-based technology company aimed at connecting businesses in various countries. Doordash has also expanded in food delivery services since 2013. It is noted that the company has been facing certain challenges which include issues in accessing orders, problems on the app, and low-quality food delivered to the customers. Uber Eats is the biggest competitor for Doordash, and by assuming the role of a business analyst for the company, the student is supposed to write a comprehensive report, which will help in addressing the different issues faced by the company.
Solution
The solution written by our experts consists of two parts- Business Requirement, and System Requirement. Our experts have demonstrated excellent business analytics skills to specify, model, verify, and validate these requirements.
Business Requirement
The first section of the report constitutes an elaboration of one significant business requirement. This is based on an in-depth analysis by our experts of DoorDash’s case study to understand the different factors that need to be improved for the business to address the challenges faced by the company and improve the customer’s experiences.
The business requirement for the DoorDash case study is to develop a platform that improves customer and driver experiences. The platform should include updated payment options and research on customer satisfaction. Additionally, the platform should improve communication between drivers and customers. This will help to ensure that customers receive their orders on time and that drivers are aware of any special instructions. The system should include a rating system for both drivers and customers. This will help to ensure that both parties are providing quality service.
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System Requirement
The next section incorporates the requirements based on the system and the company’s platform. This corresponds to the extensively researched requirements gathering done by our experts. You can read a snippet of the complete solution below:
The two system requirements for the DoorDash platform are:
1) Improved payment options – DoorDash needs to incorporate a variety of payment options that are popular among today’s customers, such as PayPal, Apple Pay, and Android Pay.
2) Improved customer service – DoorDash needs to ____________________________________________________________________________________________________________________________________________________________
DoorDash needs to improve its customer service system so that customers can get help more quickly and easily. This could include adding a chat feature on the website or improving the response time for emails and phone calls
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